Control Room Operations Courses:

• Control Room Operator
• Control Room Superisor
• Control Centre Manager

Control Room Operator

Duration: 16 hours

Cost per learner: R650.00

Minimum 5 learners for onsite training

Course Unit Standard aligned (US 11513)

Unit Standard 11513 outcomes:

• Prepare workstation for commencement of duty.
• Monitor and action emergency & non emergency signals
• Deal effectively with relevant role players.
• Conclude operations for effective handover. 

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Control Room Supervisor

This course has been designed to empower Supervisors and Junior Managers to perform more efficiently, with more confidence, and with greater initiative in order to deliver a more focused service which gives quicker results, and greater levels of client confidence. It’s a winner with high expectation clients like estates, Head Offices and multi operations environments

Duration: 24 hours

Cost per learner: R1850.00

Minimum 3 learners for onsite training

Course Unit Standard aligned (US 11513)

MODULES

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Control Centre Manager

This course is designed for aspiring control room managers and executive level staff, who are responsible for the overall management of personnel, processes and technology.

This course assumes previous security operational experience and management experience, and prospective learners will be interviewed by EC4 before course enrolment.

Duration: 40 hours (4 days +1 day of practical assessment)

Cost per learner: R5200.00

Courses are scheduled for a minimum of 5.

Course Unit Standard aligned (US 11513)

MODULES

1. Introduction to control rooms/ centres
2. Operational Concepts
3. Outcomes based management
4. Roles and responsibilities of control room personnel
5. The control centre environment
6. Activity programming – CCTV, Alarms
7. Standard operating procedures
8. Crime trend and tendency analysis
9. Emergency scene management
10. Communications and conflict management
11. Managerial Leadership
12. Cultural Diversity

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